Names Prime IT Service Administration Software program of 2021 | Information


SEATTLE, March 1, 2021 / PRNewswire-PRWeb / –, a leading independent review website for online tools, products and services for small business, has announced the best IT service management (ITSM) software of 2021. Research experts rated the top solutions based on three key criteria.

All software systems had to provide core functions such as change management, client portals, license management and configurations. It was also important that these solutions support integration with business administration apps and other innovative tools. Additional skills include reporting capabilities to analyze success rate, performance, ROI and more.

“Before buying ITSM software, it’s important to look for features like license management, self-service portals, and incident reporting,” said Josephine Miller, PR manager at “Our experts created this guide to help organizations identify the most reliable solutions and must-have features.”’s research team conducted a 40-hour evaluation of over 110 solutions. To access the full list of the best ITSM software, please visit

Best ITSM software of 2021

ABOUT DIGITAL.COM reviews and compares the best products, services, and software for running or growing a small business website or online store. The platform collects Twitter comments and uses sentiment analysis to rate companies and their products. was founded in 2015 and was formerly known as Review Squirrel. Further information can be found at

Media contact

Josephine Miller,, (800) 603-0154, [email protected]