Noble Techniques Receives “2020 Workforce Optimization Innovation Award” for its Gamified Studying Administration System

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Noble Systems

We are pleased that the Noble Gamified Learning toolset has been recognized by TMC to help companies optimize their workforce. In the events of the past year in particular, companies have been quick to adopt agent-centric solutions, including gamification, that enrich the employee experience.

Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, is proud to announce that its innovative Noble® Gamified Learning Management System (GLMS) has received the 2020 Workforce Optimization Innovation Award presented by CUSTOMER Magazine and TMC becomes.

The CUSTOMER Workforce Optimization Innovation Awards recognize vendors who are emerging as the true market leaders in this evolving workforce optimization trend. The successful solutions offer exemplary tools for company management and advance the call center, CRM and teleservices industries. The award highlights products that enable their customers to meet and exceed their customers’ expectations.

Noble’s Gamified Learning Management System (GLMS) enables organizations to scale and accelerate learning across the enterprise. We combine gamified learning tools and an employee survey engine with the ability to simply load training material or create new content and assign it to individuals or teams. This allows companies to motivate their team members to complete training in order to achieve goals. Noble’s powerful GLMS ties in directly to our robust collection of game mechanics and helps create highly motivated learners. Noble GLMS is part of Noble Gamification’s employee engagement suite, which is available in cloud, premise, and hybrid configurations.

  • Speed ​​up learning with the help of game mechanics
  • Create content for various teaching applications
  • Create or upload content and distribute it immediately
  • Track progress and accountability

“We are pleased that TMC recognizes our powerful gamified learning toolset as an innovative tool to help companies optimize their workforce,” said Chris Hodges, SVP Sales and Marketing. “With the events of last year in particular, the contact center industry has rapidly increased its adoption rate for agent-centric solutions and has invested in tools that enrich the employee experience. Noble GLMS helps companies add value and engagement to their training programs to reduce onboarding time, improve compliance, reduce costs, and deploy new programs faster. ”

“It is my pleasure to honor Noble Systems with a Workforce Optimization Innovation Award on behalf of TMC and CUSTOMER magazines,” said Rich Tehrani, CEO of TMC. “The Noble GLMS solution deserves this elite status and I look forward to its continued innovation in 2021 and beyond.”

About Noble Systems

Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for contact center, workforce engagement, analytics and gamification technologies. Tens of thousands of agents at customer installations around the world use Noble platforms to manage millions of customer contacts every day. Noble provides a unified suite of inbound, outbound and omnichannel contact processing, strategy planning, resource management and compliance tools for businesses of all sizes. Our premise, cloud and innovative premise / cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analysis, automation and decision-making of robot processes, workforce management and gamification. With a portfolio of more than 210 patents and growing growth, Noble is a leader in groundbreaking solutions for the contact center market. For more information, please contact Lee Allum at 1.888.8NOBLE8 or http://www.noblesystems.com.

About the CUSTOMER magazine and TMC

TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s definitive source for news, product information, and communication strategies that engage customers and prospects. Each issue contains news and insights into the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Through education, industry news, live events, and social influence, global buyers rely on TMC’s content-driven marketplaces to make buying decisions and navigate markets. As a result, leading technology providers are turning to TMC for unprecedented branding, thought leadership, and lead generation opportunities. Further information on TMC can be found at http://www.tmcnet.com.

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